Refund and Return Policy

OVERVIEW

At CJZ Hair LLC, we are committed to providing high-quality products and exceptional customer service. This Refund and Return Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased through our website. By purchasing from CJZ Hair LLC, you agree to the terms of this policy.

SECTION 1 – RETURNS

We accept returns for most items within 30 days of purchase, provided the following conditions are met:

1. Items must be unused, unopened, and in their original packaging.

2. Items must include all original components and accessories.

3. Proof of purchase (such as an order confirmation or receipt) must be provided.

Non-Returnable Items:

Certain items are non-returnable, including:

1. Opened or used products.

2. Clearance or final sale items.

3. Gift cards.

4. Customized or personalized products.

To initiate a return, please contact us at info@cjzhair.com or call us at +1 (917) 780-2152 with your order details.

SECTION 2 – REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds:

1. If you have not received your refund within the specified time frame, first check your bank account or contact your credit card company, as processing times may vary.

2. If you still have not received your refund after completing the above steps, contact us at info@cjzhair.com for further assistance.

SECTION 3 – EXCHANGES

We replace items only if they are defective, damaged, or incorrect upon arrival. If you need to exchange an item, contact us at info@cjzhair.com within 30 days of receipt. Include photos of the product and a description of the issue for faster processing.

SECTION 4 – SHIPPING COSTS FOR RETURNS

Customers are responsible for paying the shipping costs for returning items, except in cases where the return is due to our error (e.g., incorrect or defective items). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

SECTION 5 – DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product, please notify us within 7 days of delivery. Contact info@cjzhair.com with your order number and photos of the damaged item. We will provide a replacement or issue a refund at no additional cost to you.

SECTION 6 – CANCELLATIONS

Orders can be canceled within 24 hours of purchase. After this time, cancellations may not be possible if the order has already been processed or shipped. To request a cancellation, email us at info@cjzhair.com or call +1 (917) 780-2152.

SECTION 7 – CONTACT INFORMATION

For questions regarding this Refund and Return Policy, please contact us:

• Email: info@cjzhair.com

• Phone: +1 (917) 780-2152

• Address: 135 W 41st St, Floor 5, New York, NY, US